VIDEO SUMMARY
Sales Success Secrets: Navigate the Steps to Achieve Your Goals!
Ready to take your sales game to the next level? 🚀
Let’s talk about the secret sauce to success! 🤫
Ever felt like you’re stuck in a rut, chasing your tail, or just barely keeping your head above water? We’ve all been there! 🌊
But guess what? There’s a whole world of opportunity waiting for you, and it starts with a little thing called persistence. 💪
Remember that time you aced that tough project, even when everyone else said it couldn’t be done? Yeah, that’s the spirit we’re talking about! 🔥
But hey, it’s not just about putting in the hours – it’s about building those killer relationships. 🤝
Think back to that awesome connection you made with someone who ended up becoming your biggest supporter. Pretty cool, right? 😎
Well, get ready to do it all over again, because we’re about to show you how to turn those everyday interactions into golden opportunities. 🚀
And let’s not forget about time management – the unsung hero of every success story. ⏰
Who knew that finding that perfect balance between chasing your dreams and keeping the lights on could be so exhilarating? 🚀
Spoiler alert: it totally is! 🌟
So buckle up, buttercup! 🎢
We’re about to take you on a wild ride through the world of sales, where every rejection is just another stepping stone to greatness. 💼
Are you ready to unleash your inner sales superstar? 🌟
Then stay tuned, because we’re about to drop some serious knowledge bombs that will leave you hungry for more! 💥
#SalesSuccess #GetMotivated #UnlockYourPotential
Step-by-Step Guide
Step 1: Understand the Desire for Success
Description:
This step involves recognizing the desire for success and understanding that life is short, necessitating a commitment to achieving success while staying true to oneself.
Implementation:
- Acknowledge the inherent desire for success in life.
- Reflect on the brevity of life and the importance of making the most out of it.
- Embrace the idea of being successful in one’s endeavors while maintaining authenticity.
Specific Details:
- Take time to contemplate personal aspirations and what success means on an individual level.
- Consider the importance of aligning success with personal values and integrity.
- Recognize that success doesn’t necessarily equate to conforming to traditional career paths or societal expectations.
Step 2: Embrace the Risk and Challenge
Description:
This step involves embracing the inherent risks and challenges associated with pursuing success, particularly in sales-oriented careers.
Implementation:
- Acknowledge the risk involved in pursuing unconventional career paths.
- Embrace the challenges that come with aiming for success, such as financial instability and uncertainty.
- Cultivate a mindset that sees challenges as opportunities for growth and learning.
Specific Details:
- Understand that pursuing success often involves stepping outside of one’s comfort zone and facing uncertainty.
- Embrace the idea of taking calculated risks to achieve desired outcomes.
- Develop resilience to overcome setbacks and obstacles encountered along the journey towards success.
Step 3: Stay Committed to Personal Growth
Description:
This step involves maintaining a commitment to personal growth and development, both professionally and personally.
Implementation:
- Prioritize continuous learning and skill development relevant to the chosen career path.
- Seek out opportunities for mentorship, networking, and expanding knowledge within the industry.
- Embrace feedback and constructive criticism as catalysts for improvement.
Specific Details:
- Invest time and effort in acquiring new skills and staying updated on industry trends.
- Actively seek mentorship from experienced professionals to gain insights and guidance.
- Remain open to feedback and be willing to adapt and refine approaches based on constructive criticism.
Step 4: Persist Through Adversity
Description:
This step involves maintaining perseverance and determination in the face of adversity and setbacks encountered on the path to success.
Implementation:
- Cultivate a resilient mindset that views setbacks as temporary obstacles rather than insurmountable failures.
- Draw motivation from setbacks to fuel determination and commitment to achieving goals.
- Develop coping mechanisms to navigate challenges and maintain focus on long-term objectives.
Specific Details:
- Foster a positive outlook that sees setbacks as opportunities for growth and refinement.
- Utilize setbacks as learning experiences to identify areas for improvement and adaptation.
- Leverage support networks, such as mentors and peers, for encouragement and guidance during challenging times.
Step 5: Adapt and Innovate
Description:
This step involves fostering adaptability and innovation to navigate evolving circumstances and capitalize on emerging opportunities.
Implementation:
- Remain flexible and open-minded in response to changes in the industry and market dynamics.
- Proactively identify emerging trends and opportunities for innovation within the chosen field.
- Experiment with new strategies and approaches to stay ahead of the curve and maintain a competitive edge.
Specific Details:
- Stay informed about industry developments and shifts in consumer behavior to anticipate future trends.
- Embrace a culture of experimentation and risk-taking to explore new ideas and methodologies.
- Continuously evaluate and iterate on strategies to optimize performance and adapt to changing circumstances.
Step 6: Maintain Authenticity
Description:
This step involves prioritizing authenticity and integrity in all interactions and endeavors, fostering trust and credibility with clients and colleagues.
Implementation:
- Align actions and behaviors with personal values and ethical principles.
- Communicate transparently and honestly with clients, colleagues, and stakeholders.
- Cultivate genuine connections and relationships based on trust, respect, and mutual understanding.
Specific Details:
- Uphold honesty and integrity in all business dealings and interactions.
- Avoid compromising principles or values for the sake of short-term gain or success.
- Foster a reputation for reliability, credibility, and authenticity within the industry and among clients and peers.
Step 7: Celebrate Milestones and Successes
Description:
This step involves acknowledging and celebrating milestones and successes along the journey towards achieving sales success while staying true to oneself.
Implementation:
- Recognize and commemorate achievements, both big and small, to maintain morale and motivation.
- Express gratitude to those who have supported and contributed to personal and professional growth.
- Reflect on accomplishments and use them as motivation to set new goals and pursue continued success.
Specific Details:
- Take time to acknowledge and celebrate progress and achievements to foster a positive and supportive mindset.
- Express appreciation to mentors, colleagues, and supporters for their guidance and encouragement.
- Use milestones as opportunities for reflection and planning for future growth and development.
Step 8: Overcome Preconceptions and Take Action
Description:
This step involves overcoming preconceived notions about certain careers, such as real estate sales, and taking proactive steps to explore new opportunities.
Implementation:
- Acknowledge and challenge negative perceptions or stereotypes associated with specific professions, such as real estate agents.
- Evaluate personal goals and aspirations to determine the most suitable career path.
- Take decisive action towards obtaining necessary qualifications or licenses required for the chosen career.
Specific Details:
- Recognize the potential for misconceptions or biases about certain professions and remain open-minded to exploring alternative career paths.
- Reflect on personal interests, skills, and long-term objectives to inform career decisions and aspirations.
- Embrace the opportunity to pursue new challenges and opportunities, even if they deviate from initial expectations or plans.
Step 9: Acquire Real Estate License
Description:
This step involves obtaining the necessary qualifications and licenses, such as a real estate license, to pursue a career in sales, particularly in the real estate industry.
Implementation:
- Research and familiarize oneself with the requirements and procedures for obtaining a real estate license in the relevant jurisdiction.
- Enroll in a state-approved real estate pre-licensing course to fulfill educational requirements.
- Prepare for and pass the real estate licensing exam to obtain the necessary credentials for practicing real estate.
Specific Details:
- Consult with local regulatory agencies or real estate associations to understand the specific requirements and regulations governing real estate licensure.
- Invest time and effort in studying course materials and preparing for the licensing exam to ensure success.
- Complete any additional steps or paperwork required by the licensing authority to finalize the licensing process.
Step 10: Embrace the Sales Challenge
Description:
This step involves embracing the challenges and uncertainties associated with pursuing a career in sales, particularly in the competitive real estate market.
Implementation:
- Accept the inherent risks and challenges of working in sales, including financial instability and rejection.
- Cultivate a resilient mindset that sees setbacks as opportunities for growth and learning.
- Commit to continuous improvement and skill development to excel in the sales profession.
Specific Details:
- Prepare mentally and emotionally for the demands of working in a sales-oriented environment, where rejection and failure are inevitable.
- Develop coping strategies to navigate the ups and downs of the sales cycle and maintain motivation and focus.
- Seek out training, mentorship, and resources to enhance sales skills and effectiveness in client interactions.
Step 11: Leverage Networking and Client Acquisition
Description:
This step involves leveraging networking and client acquisition strategies to establish a foothold in the real estate market and build a client base.
Implementation:
- Engage in active networking efforts to expand professional connections and relationships within the industry.
- Utilize various marketing and prospecting techniques to identify and attract potential clients, such as door-to-door canvassing, cold calling, and digital marketing.
- Cultivate strong communication and interpersonal skills to build rapport and trust with clients and prospects.
Specific Details:
- Attend industry events, conferences, and networking mixers to meet fellow professionals and potential clients.
- Develop a compelling personal brand and marketing materials to showcase expertise and attract clients.
- Implement a systematic approach to prospecting and lead generation, leveraging technology and data analytics where possible.
Step 12: Adapt and Thrive in Changing Circumstances
Description:
This step involves adapting and thriving in dynamic and challenging circumstances, such as economic downturns or market fluctuations, to sustain long-term success in sales.
Implementation:
- Stay informed and agile in response to changes in the market environment, regulatory landscape, and consumer preferences.
- Pivot and adjust sales strategies and tactics to capitalize on emerging opportunities and mitigate potential risks.
- Maintain a proactive and innovative mindset, embracing change as a catalyst for growth and evolution in the sales profession.
Specific Details:
- Monitor market trends and indicators to anticipate shifts in demand and adjust business strategies accordingly.
- Seek out professional development opportunities, such as workshops, seminars, and online courses, to stay ahead of industry trends and best practices.
- Foster a culture of adaptability and resilience within the sales team, encouraging collaboration and creativity in problem-solving.
Step 13: Define Personal Definition of Success
Description:
This step involves defining what success means on a personal level, considering factors such as financial stability, professional achievements, personal fulfillment, and social connections.
Implementation:
- Reflect on individual values, aspirations, and priorities to determine what constitutes success in one’s life.
- Consider various dimensions of success, including financial security, career advancement, personal growth, and meaningful relationships.
- Clarify specific goals and objectives to align efforts and actions towards achieving success in the real estate sales profession.
Specific Details:
- Take time to introspect and evaluate personal desires and motivations to establish a clear understanding of what success entails.
- Explore different aspects of life, such as career, relationships, and personal development, to identify areas where success is desired.
- Set realistic and measurable goals that reflect individual aspirations and contribute to a sense of fulfillment and accomplishment.
Step 14: Engage in Active Prospecting
Description:
This step involves actively engaging in prospecting activities to identify potential clients and opportunities for real estate transactions.
Implementation:
- Develop a systematic approach to prospecting, incorporating both traditional and modern methods of client acquisition.
- Utilize networking, cold calling, door-to-door canvassing, and digital marketing strategies to reach prospective clients.
- Leverage personal branding and marketing efforts to establish visibility and credibility within the local real estate market.
Specific Details:
- Allocate dedicated time and resources for prospecting activities to ensure consistency and effectiveness in client acquisition efforts.
- Maintain a database of leads and contacts, organizing information for follow-up and nurturing relationships over time.
- Experiment with different prospecting techniques to identify the most successful approaches for generating leads and closing deals.
Step 15: Continuous Learning and Skill Development
Description:
This step involves prioritizing ongoing learning and skill development to enhance proficiency and effectiveness in the real estate sales profession.
Implementation:
- Invest in professional development opportunities, such as real estate courses, workshops, and seminars, to expand knowledge and skills.
- Stay updated on industry trends, market dynamics, and legal regulations affecting the real estate market.
- Seek mentorship and guidance from experienced professionals to gain insights and strategies for success in real estate sales.
Specific Details:
- Dedicate time each week for learning and self-improvement, setting aside resources for attending training programs or accessing educational materials.
- Participate in networking events and industry conferences to connect with peers and experts, exchanging ideas and best practices.
- Embrace a growth mindset that values continuous learning and adaptation to evolving market conditions and client needs.
Step 16: Build Trust and Rapport with Clients
Description:
This step involves building trust and rapport with clients through transparent communication, empathy, and professionalism.
Implementation:
- Prioritize building authentic relationships with clients based on trust, integrity, and mutual respect.
- Actively listen to clients’ needs and concerns, demonstrating empathy and understanding in all interactions.
- Communicate transparently and honestly, providing valuable insights and guidance to help clients make informed decisions.
Specific Details:
- Establish clear expectations and boundaries in client relationships, fostering open and honest communication from the outset.
- Demonstrate expertise and competence in real estate transactions, earning clients’ confidence and trust through competence and reliability.
- Follow through on commitments and promises, delivering exceptional service and results to exceed client expectations and build long-term loyalty.
Step 17: Adapt and Innovate in a Competitive Market
Description:
This step involves adapting and innovating in response to changing market conditions and competitive pressures to maintain a competitive edge in the real estate sales profession.
Implementation:
- Stay informed about market trends, consumer preferences, and technological advancements shaping the real estate industry.
- Embrace innovation and leverage technology to streamline processes, enhance client experiences, and differentiate from competitors.
- Continuously evaluate and adjust business strategies to remain agile and responsive to evolving market dynamics and client needs.
Specific Details:
- Monitor competitor activities and market trends to identify opportunities for differentiation and innovation.
- Invest in technology tools and platforms that improve efficiency and effectiveness in client interactions and transaction management.
- Seek feedback from clients and colleagues to identify areas for improvement and innovation, prioritizing initiatives that enhance service quality and value proposition.
Step 18: Maintain Resilience and Persistence
Description:
This step involves maintaining resilience and persistence in the face of challenges and setbacks encountered in the real estate sales profession.
Implementation:
- Cultivate a resilient mindset that views setbacks as temporary obstacles and opportunities for growth and learning.
- Draw motivation from setbacks to fuel determination and commitment to achieving long-term goals and objectives.
- Develop coping mechanisms and self-care strategies to manage stress and maintain well-being during challenging times.
Specific Details:
- Practice self-awareness and emotional intelligence to navigate difficult situations and setbacks with composure and grace.
- Seek support from mentors, colleagues, and loved ones during challenging times, leveraging their guidance and encouragement to stay resilient.
- Celebrate small victories and milestones along the journey, reinforcing a positive mindset and sense of accomplishment amidst adversity.
Step 19: Handling Client Objections with Confidence
Description:
This step involves effectively addressing client objections with confidence and professionalism to overcome barriers and move forward in the sales process.
Implementation:
- Listen actively to client objections, acknowledging their concerns and validating their perspectives.
- Respond empathetically, demonstrating understanding and empathy while offering reassurance and solutions to alleviate concerns.
- Present compelling arguments and evidence to counter objections, highlighting the value and benefits of the proposed real estate solution.
Specific Details:
- Maintain composure and confidence when addressing objections, projecting professionalism and expertise in handling client concerns.
- Anticipate common objections and prepare persuasive responses in advance, incorporating relevant data and testimonials to support arguments.
- Empathize with clients’ hesitations and uncertainties, building rapport and trust through genuine engagement and attentive listening.
Step 20: Follow-Up and Relationship Building
Description:
This step involves nurturing client relationships through consistent follow-up and personalized communication to foster trust and loyalty over time.
Implementation:
- Establish a systematic follow-up process to stay connected with clients, providing timely updates, information, and support throughout the sales journey.
- Customize communication based on individual preferences and needs, leveraging various channels such as email, phone calls, and in-person meetings.
- Demonstrate ongoing value and commitment to clients, offering personalized recommendations, insights, and resources to enhance their real estate experience.
Specific Details:
- Document client interactions and preferences to tailor follow-up communications and maintain a personalized approach to relationship building.
- Schedule regular touchpoints and check-ins to gauge client satisfaction, address concerns, and identify opportunities for additional assistance or service.
- Provide value-added content and resources, such as market updates, neighborhood insights, and property recommendations, to demonstrate expertise and strengthen client engagement.
Step 21: Maintaining Motivation and Persistence
Description:
This step involves cultivating resilience and persistence to sustain momentum and drive success in the real estate sales profession despite challenges and setbacks.
Implementation:
- Cultivate a positive mindset and self-belief, recognizing that setbacks are temporary obstacles and opportunities for growth and learning.
- Set clear goals and benchmarks to track progress and maintain focus on long-term objectives and aspirations.
- Seek support from mentors, colleagues, and networks to stay motivated and inspired, leveraging their guidance and encouragement during challenging times.
Specific Details:
- Establish daily, weekly, and monthly goals to maintain accountability and momentum in pursuit of success in real estate sales.
- Celebrate small victories and milestones along the journey, reinforcing a sense of achievement and progress towards overarching goals.
- Embrace challenges as opportunities for learning and development, reframing setbacks as valuable lessons that contribute to personal and professional growth.
Step 22: Continuous Learning and Improvement
Description:
This step involves prioritizing ongoing learning and skill development to adapt to evolving market dynamics and maintain a competitive edge in the real estate sales profession.
Implementation:
- Invest in professional development opportunities, such as training programs, courses, and workshops, to enhance knowledge and skills in real estate sales and marketing.
- Stay updated on industry trends, market insights, and best practices through networking, research, and participation in industry events and conferences.
- Solicit feedback from clients, colleagues, and mentors to identify areas for improvement and refine strategies for success in real estate sales.
Specific Details:
- Dedicate time each week for learning and skill development, setting aside resources for attending educational programs and accessing relevant resources and materials.
- Engage in peer learning and knowledge sharing within professional networks and communities, exchanging insights and strategies with fellow real estate professionals.
- Embrace a growth mindset that values continuous improvement and innovation, seeking opportunities to experiment, learn, and adapt to changing market conditions and client preferences.
Step 23: Building a Niche and Specialization
Description:
This step involves identifying a niche market or specialization within the real estate industry to differentiate oneself and attract targeted clients with specific needs and preferences.
Implementation:
- Conduct market research and analysis to identify underserved or niche segments within the local real estate market, such as first-time homebuyers, luxury properties, or specific geographic areas.
- Develop expertise and proficiency in serving the needs of the chosen niche market, acquiring specialized knowledge and resources to deliver tailored solutions and superior value.
- Position oneself as a trusted advisor and expert in the chosen niche, leveraging branding, marketing, and networking efforts to attract and retain clients within the targeted market segment.
Specific Details:
- Identify unique strengths, interests, and passions that align with potential niche markets or specialized services, leveraging personal experiences and expertise to differentiate oneself from competitors.
- Customize marketing and branding efforts to resonate with the preferences and priorities of the target niche market, crafting messaging and content that speaks directly to their needs and aspirations.
- Foster relationships and partnerships within the chosen niche market, collaborating with industry stakeholders and influencers to enhance visibility and credibility as a specialized real estate professional.
Step 24: Utilizing Technology and Innovation
Description:
This step involves leveraging technology and innovation to streamline processes, enhance client experiences, and stay ahead of the curve in the real estate sales profession.
Implementation:
- Invest in cutting-edge technology tools and platforms to automate routine tasks, improve efficiency, and deliver personalized services to clients.
- Embrace digital marketing strategies and online platforms to expand reach, engage audiences, and showcase properties effectively in the virtual landscape.
- Stay abreast of emerging technologies and trends in real estate tech, exploring opportunities to integrate innovative solutions and stay competitive in a rapidly evolving market.
Specific Details:
- Adopt customer relationship management (CRM) systems and software solutions to organize client data, track interactions, and streamline communication and follow-up processes.
- Harness the power of social media and digital marketing channels to amplify brand visibility, generate leads, and nurture client relationships through targeted content and engagement strategies.
- Explore virtual reality (VR) and augmented reality (AR) technologies to offer immersive property tours and experiences, enhancing the online homebuying and selling process for clients.
Step 25: Community Engagement and Networking
Description:
This step involves actively engaging with the local community and networking with industry peers to expand connections, foster collaborations, and generate referral opportunities in the real estate sales profession.
Implementation:
- Participate in community events, sponsorships, and volunteer activities to establish a presence and build relationships within the local market.
- Join professional associations, networking groups, and industry organizations to connect with fellow real estate professionals and exchange referrals, insights, and resources.
- Cultivate a reputation as a trusted advisor and community leader through active involvement and contributions to local initiatives and causes.
Specific Details:
- Attend local chamber of commerce meetings, real estate networking events, and business mixers to expand professional connections and foster referral partnerships with fellow professionals.
- Volunteer for community service projects and charitable organizations to demonstrate commitment to the local community and build rapport with potential clients and collaborators.
- Leverage social media platforms and online forums to engage with peers and influencers in the real estate industry, sharing insights, resources, and opportunities for collaboration and mutual support.
Step 26: Adaptability and Flexibility
Description:
This step involves cultivating adaptability and flexibility to respond effectively to changing market conditions, client preferences, and industry trends in the real estate sales profession.
Implementation:
- Monitor market dynamics and consumer behavior patterns to anticipate shifts and trends that may impact real
estate sales and marketing strategies. 2. Embrace a proactive and agile approach to business planning and decision-making, adjusting strategies and tactics in real-time to capitalize on emerging opportunities and mitigate risks. 3. Continuously evaluate and refine business practices and service offerings to align with evolving client needs, preferences, and market demands.
Specific Details:
- Stay informed about macroeconomic indicators, housing market data, and regulatory changes affecting the real estate industry, leveraging insights to inform business decisions and client interactions.
- Embrace innovation and experimentation in marketing and sales techniques, testing new approaches and technologies to stay ahead of the competition and drive business growth.
- Foster a culture of adaptability and continuous improvement within the organization, encouraging team members to embrace change and proactively seek opportunities for innovation and growth.
Step 27: Identify the Need for Time Management
Description:
Recognize the importance of effective time management in your business operations and success.
Implementation:
- Acknowledge that managing time efficiently is crucial for productivity and achieving business goals.
- Understand that time management involves allocating specific time slots for different tasks and activities within your business.
Specific Details:
- Reflect on your current time management practices and assess any areas of improvement.
- Recognize the impact of poor time management on your business productivity and overall success.
Step 28: Implement CEO Time
Description:
Allocate dedicated time slots, termed as CEO Time, for strategic thinking and planning as the business owner.
Implementation:
- Schedule CEO Time daily, preferably in the morning, to focus on strategic aspects of the business.
- Utilize this time to brainstorm ideas, set goals, and devise strategies for business growth.
- Allocate a specific duration for CEO Time, ensuring it aligns with your business needs and schedule.
Specific Details:
- Create a designated space for CEO Time, free from distractions, to foster creative thinking and planning.
- Use tools like calendars or planners to schedule and track CEO Time consistently.
Step 29: Implement Finder Time
Description:
Designate Finder Time as a period to actively seek new business opportunities and leads.
Implementation:
- Allocate specific time slots during the day for Finder Time, typically in the morning.
- Use Finder Time to identify potential clients, explore marketing strategies, and generate leads for your business.
- Prioritize activities aimed at expanding your client base and increasing revenue during Finder Time.
Specific Details:
- Dedicate uninterrupted time solely for prospecting and lead generation activities during Finder Time.
- Utilize various channels such as networking events, online platforms, and referral programs to source new business opportunities.
Step 30: Implement Keeper Time
Description:
Allocate Keeper Time to implement and execute plans or strategies devised during CEO and Finder Time.
Implementation:
- Schedule Keeper Time sessions following CEO and Finder Time to translate ideas into action steps.
- Use Keeper Time to execute marketing campaigns, engage with clients, and follow up on leads generated.
- Ensure consistency and commitment to implementing planned strategies during Keeper Time.
Specific Details:
- Break down larger tasks into manageable action steps to effectively utilize Keeper Time.
- Use project management tools or to-do lists to track progress and stay organized during execution.
Step 31: Continuous Evaluation and Adjustment
Description:
Regularly assess and adjust your time management strategies based on performance and evolving business needs.
Implementation:
- Conduct periodic reviews of your time management practices to identify strengths and areas for improvement.
- Solicit feedback from team members or mentors to gain insights into optimizing time management strategies.
- Adjust schedules and priorities as necessary to align with changing business goals and market dynamics.
Specific Details:
- Keep a log or journal to track time spent on different tasks and activities for evaluation purposes.
- Stay adaptable and open to experimenting with new techniques or tools to enhance time management efficiency.
COMPREHENSIVE CONTENT
Introduction
Ryan Serhant serves as an example to all of us that it is possible to achieve massive monumental sales success while maintaining what’s humanity and staying true to oneself. Are you ready to meet up? Are you ready to meet Ryan?
Meeting Adrian
“What’s up? Wow, Wow, this is Adrian Suhad. Adrian, he’s not a protester, he loves you. I am. I need to give a lot of thanks to everyone who brought me here, Cruise 360, Charlie, the whole crew. This is awesome. I’m in between a couple of massive deals right now, so maybe I’m a little bit stressed out because they’re like blowing up my phone. You know what it feels like, a little bit, yeah, a little bit.”
Conversation on Sales
“You know what, I actually I love talking to salespeople because I’m a real estate agent, right? You’re all sales agents, actually, in the way, with sales advisers, right? Who here is a travel advisor? Exactly. I’m going to walk down this little runway right here. This is cool, this is cool, maybe like a little bit of this, huh, a little bit of that. This is actually how you sell in New York. You guys have a much harder job than I do. I walk down the street in New York and I’m like, ‘Hey, you want to buy real estate?’ and it never works, never works, never works.”
Appreciation for Salespeople
“But I love salespeople because we are also crazy. Like, we’re so crazy that we woke up one day and we’re like, ‘You know what we want to do? We want to try to get people to give us their money for stuff they don’t really need.’ That sounds like a great idea. That sounds like a great job. You know what? Like, a consistent, honest salary with benefits, where I’ll go to school for it and come home with my white picket fence? That’s for someone else. I want a job, I want a career where there is no ceiling, right? There’s also no floor because if I don’t sell real estate, and if you don’t sell cruises, then we gotta figure out how we’re gonna pay our bills, right? But we all looked at that risk and we looked at how scary that is, and we said, ‘You know what? That’s what I want to do. I want to do that because it freaks me out and I’ve got that adrenaline in my system.'”
Addressing Perceptions
“And I know you’re looking at me now and you’re like, ‘Yeah, well, Ryan, you’re on Million Dollar Listing New York, you’ve been doing this forever, it must be really easy for you.’ But I swear to you, the last thing I thought I was ever gonna do in my life was be a salesperson. Like, if you went and found me when I was ten years old, when I was ten, I was in Long Island. We moved like eight times, oh, hey, Long Island, we moved like eight times before I hit fourth grade, and I was probably doing a magic trick, dressed up in like a ruffled blouse from…”
Childhood Dreams
“Like a Shakespeare play, ’cause I thought I wanted to be an actor. And I think I had a wand in front of my parents, and I was trying to make my little brother disappear, right? Like, that’s what I was into. Like, sports weren’t my thing, school wasn’t really my thing, but I like performing. I thought I wanted to be an actor, and I thought I really, really, really could make my little brother disappear. If you had told that kid, like, that ten-year-old Ryan, you know what? One day when you grow up, you’re gonna be a licensed associate real estate salesperson in New York City, I probably would have cried, honestly. ‘Cause that doesn’t really sound that great, right? Not like, ‘You’re gonna be this huge actor,’ or ‘You’re gonna be the CEO,’ or ‘You’re gonna be this huge person who’s gonna milk the potential out of life every single day.’ No, you’re gonna be a salesperson. At ten years old, that would have really, really freaked me out.”
Pursuing Theater
“So I really didn’t want to be a salesperson. I went to school to try to do theater. I thought I was gonna be an actor. I graduated college in 2006, I moved to New York City, and that’s what I wanted to do. I hand modeled a little bit. That’s a true story, Google it, it’s weird. I did some theater, I did a soap opera for a little bit. Then they killed me off, it was terrible. I played Dr. Evan Walsh the fourth, you can Google that too, great times. And then in the summer of 2008, I ran out of money completely. Like, ran out of money completely. And it was either go home to Colorado where my parents then lived, or I had to figure out a way to stay in New York City.”
Embracing Sales
“And since I was a little kid, whether it was trying to make my little brother disappear or pretend to do my own little improv comedy show in the backyard or make little movies where I was always trying to make my little brother disappear, I got to work on that. I didn’t know exactly what I wanted to do, but I knew I wanted to be successful. Like, that’s it. Like, I thought I wanted to do theater, I thought I wanted to be an actor, but I knew I just wanted to be successful.”
Seizing Opportunities
“Life is short, right? Life is super short, like it’s crazy how short life is, and it is gone in an instant. And what I don’t want to do is, I don’t want to try to be something and then not have it work out and then just be angry and upset the rest of my life. Now, I want to figure out a way where I can be successful, where I can do whatever I want every single day. And in the summer of 2008, I completely ran out of money, and I didn’t know what I was gonna do.”
Enter Real Estate
“And I had a friend who I went to college with who said, ‘Listen, I don’t really know what you’re good at, the hand thing is weird, but you should get your real estate license.’ And I was like, ‘Oh, wow. Real estate agents are the worst. They are the worst, like they walk around in their suits and their ties and they think they’re super cool and they’re not really doing anything. It’s just turning lights on for a living. I don’t want to be that person, oh, absolutely not.'”
Overcoming Challenges
“So fast forward a couple of months, and I’d get my real estate license because I had to do something, right? I didn’t want to do a temp job, I didn’t want to be a waiter, I didn’t want to bartend, I didn’t want to get a survival job where 20 years would go by and I’d still be doing that survival job. I didn’t want to go back to school because would that really, really help me? And that real estate license cost a couple hundred bucks. And what did I have to do? I had to find people and convince them to live in a home that they probably live in anyway, so it didn’t sound too complicated.”
Initial Struggles
“Which in part is why in New York City alone, I am one of 80,000 real estate advisers, right? That’s the competition level that we set. And so I got my license, and my first day was September 15th, 2008. If you don’t remember that day, that was the day that little Bank called Lehman Brothers filed for bankruptcy. So for everybody else who had jobs, money, and bills, that was a really, really bad day. For me, the most I’d ever made was a hundred and fifty bucks an hour, which wasn’t that bad for one day’s work holding cell phones for AT&T. I lived in a tiny apartment that was roughly, obviously, this is about the size, like right here, at 38 West 31st Street in Koreatown. I shared a bathroom with 17 people, so I didn’t really care. I knew something bad was happening, I just needed to figure out a way to pay rent. My back was up against a wall.”
Minimal Training
“And here’s the level of training that I got, okay? The level of training that I got on that day was, ‘Do you know people?’ ‘Well, not really. I was born in Houston, Texas, on a mattress, I moved around eight times, I came here to be an actor, and no, no, I don’t really know anybody. I don’t even know where I am, I don’t even know the difference between Broadway and West Broadway.’ And you’re like, ‘Okay, well, that sucks for you. Are you rich?’ ‘Nope, nope, not really.’ ‘Okay, do you come from a family that’s gonna network for you and give you a lot of listings and clients?’ ‘Not, no, no, no, not really, don’t get that.’ ‘Okay, well then you go to the street and you find strangers and you convince them to buy, rent, or sell real estate with you.’ That’s the training that I got when I got into the business.”
Determination to Succeed
“But like I said, my back was up against the wall, and I’m like, ‘What was I supposed to do, like, move home?’ If I’d gone home to Colorado in 2008, to this day, I swear to you, I would still be painting fences for miles. I’d probably be married to a nice cowgirl, I’m sure it would be fine, I’d be like, riding a horse. But that would be my life. It’s not a bad life.”
Determination and Pursuit of Success
“Don’t get me wrong, and no offense to anybody who looks at that and says that’s the dream, but for me, like I told you when I was a little kid, no matter what, I wanted to figure out how I was gonna be successful. How do I just… I would be successful? What does success mean to me? Does it mean money? Does it mean not having to worry about money? Does it mean having lots of friends? Does it mean having lots of clients? What is it? I honestly, I didn’t know. I thought I knew, but I really, really didn’t.”
Taking Action in Real Estate
“So, I took that last piece of training advice, and I went to the street. Now, picture me, not the way you see me now, in 2008. I was 24, right, and I’m going to the street. I got khaki pants, a cowboy belt, cowboy boots, and a green collared shirt. Those were my nicest clothes. Our office was above Burger Heaven on 49th and Madison. So, I go down to the corner, everyone’s walking around, the New York Times that says, ‘DIE, end of the world, recession, everything’s over,’ and I’m just walking around to people, and I’m like, okay, what do I have to lose? Is someone gonna punch me in the face? Well, it’s New York, so maybe. Like, what’s really gonna happen? So, I’d walk… I’d walk down 49th Street, I’d walk to Lexington, and I’d find people, and I’d say, ‘Hi, my name is Ryan Serhant, would you like to buy, rent, or sell real estate with me?’ And they’d look at me just like you are right now.”
Learning and Adapting
“They’d stare at me with this, like, awkward smile, or like, ‘Oh god, is she talking to me? What’s going on? This is New York, please get out of my way.’ And then, I’d go and talk to somebody else. And I gave myself a rule: no matter what, I was gonna meet five new strangers every single day. That’s what I was gonna do, because I don’t know anybody. I’m not from New York City. I’m 6 foot 3, and in New York, that’s relatively preachy, you know? I’m not Jewish. New York is relatively pretty Jewish, so I gotta build up my network. I gotta go find people that want to rent, buy, or sell real estate.”
Overcoming Challenges
“That I don’t even know. Like, I wasn’t educated on the market whatsoever. I didn’t… I didn’t know anything about what I was doing. So, I quickly tried to learn as much as I possibly could, and I figured my thing was going to be that I knew more than anybody else because that’s something that no one can take away from me, right? Everybody else can come from this family, come from this city, do this, have this connection, have that connection, but no one can take away the fact that I’m gonna stay awake till midnight every night, and I’m gonna learn. I’m gonna learn about this building, this building, this building, this building, this building. I’m gonna learn who lives there, who lives there, who lives here, who’s moving. I want to know everything about the real estate business, and I’m gonna soak it up because there’s also this other threat, and it’s called the Internet.”
Persistence and Resilience
“And so, people don’t really need me anymore, do they, even in 2008? No, they can find apartments online. Why would they need me, this amazing real estate adviser, right? So, I learned as much as I possibly could, and then the next day, I wake up, and I go back to the streets, and I just started talking to random people. Some of them were strange, don’t get me wrong. Our office was across the street from Saks Fifth Avenue, and so I also thought to myself, you know what, if someone’s got at least three shopping bags in their hands, that person can probably afford real estate. Don’t judge me, I profile people the same way you do, okay? What’s up, that’s what sales is about, right?”
Adapting Strategies
“If you’re gonna bling it up, I’m coming from blood, babies. But then, it’s New York City, so sometimes, I go up and I talked to someone, I’d say, ‘Hi, my name is Ryan, would you like to rent, buy, or sell real estate with me?’ And they look at me and they say, ‘¿Por qué?’ And I said, ‘Hmm, I don’t speak Spanish.’ And so then, I have to go and talk to somebody else, and somebody else. And then, I realize, you know what, maybe talking to total strangers isn’t the way that I do this.”
Closing Thoughts
“Also, I need to pay my rent, and I need to pay for food. And if I don’t figure out this real estate sales thing or something else, I am going to be out, and I’m gonna have to move home. And that, to me, is death because when I go home, I’m never coming back to New York City. Are you crazy? It’s too expensive, it’s too hard, this job is too hard, life is too hard. Like I said, you ever have those days where you’re just like, man, this is just hard? I don’t want to be rejected today by somebody. I don’t want to make those calls in the afternoon, no one’s gonna pick up. I’m gonna leave, weird, boy smells like it’s hard. And so, I said, you know what, every day is a new day, and I’m gonna wake up, and I’m gonna go meet these people on the streets, and maybe I could try to find somebody who really cares about what I have to offer, maybe they actually need what I’m selling, and don’t just want it, or don’t just look like they may want it.”
Seizing Opportunity
“Pregnant, yoga pants, Whole Foods bag. She lives here. This woman needs more space. So, I went up and I tapped her on the shoulder and I said, ‘Hi, my name is Ryan, would you like to buy, rent, or sell real estate? You look beautiful, and you look like you need more space.’ And she laughed. I’ll never forget it. This was the end of 2008. She laughed and she said, ‘You know, actually, that’s so funny you bring that up. Are you a real estate agent?’ And I was young, right, and I’m like, ‘Well, yeah, actually I am. I’m one of the best in the world.’ And she’s like, ‘Well, you know, that’s so funny because we are actually looking for more space.’ Yes! I think, got one, all right? Got it. I didn’t do that in my head, I did that in person. I was like, ‘You don’t say. So funny because I’m actually about to go show a three-bedroom on 66th and First right now.’ And then she says to me, which I’m sure you get all the time, ‘My dad would love to see it, but I’m already working with somebody. I’m working with another agent already, but thank you so much.'”
Handling Objections
“How many times have you tried to sell a cruise to someone and they say, ‘You know what, I already have a travel advisor’? Raise your hand. Yeah. Or they say, ‘You know what, I booked all my vacations online.’ Raise your hand, right, right. Boom, objection one. But hey, my back was up against the wall. I need to pay rent, and I’m gonna figure out how to pay rent with Pregnant Alice right now, okay? So then I said, ‘Well, that’s okay. There’s a lot of agents in this city, you know. Maybe I could show you something that your agent hasn’t shown you, and I’ve got a lot of things for sale, and buying is a great investment,’ and I went into this whole preconceived speech that I had in my head because finally, someone’s talking to me.”
Persistence Pays Off
“And then she gave me objection number two, which is that, ‘All sounds great, the market’s really, really bad. I don’t think I can afford to buy something right now. As you saw, Lehman Brothers just filed for bankruptcy.’ That part was true, okay? ‘We’re actually looking to rent something.’ Okay. How many times have you tried to sell a cruise to somebody and they say, ‘You know what, we don’t really like cruises. I don’t know, I’ve never been on one, they seem super expensive, we’re just gonna do a road trip’? Raise your hand, right? Or, ‘We’re just gonna stick to the land, we’re gonna fly somewhere’? Raise your hand. Okay, just another objection.”
Building Relationships
“So, what I said to her instead of walking away, which most salespeople would do, and they said that’s okay, my two rentals to, I’m an agent, I’m an adviser, I can work with you. Why don’t we do this? Ronny’s get your information. You know, I gave myself a quota to meet five new people a day, whether you work with me or not, I’d love to just add you to my database. I won’t harass you. I’d love to send you some things. Maybe I’ll send you an apartment that your current agent hasn’t sent you before. And if you’d love to see it, I’d love to show it to you.'”
Sealing the Deal
“And she looked at me, and she didn’t really know how to say no to that, so she said, ‘Okay,’ and she gave me her email contact. One of the day, remember I told you I had a quota? 5, right? Jackpot. Now, I run back up to my office, and I sent her a bunch of listings right away because I wanted to be on top of it. By the time she got home, changed out of her prenatal yoga pants, put the Whole Foods stuff back into the refrigerator, I wanted her to check her email and see, ‘Wow, that Ryan kid with the cowboy boots from Starbucks already sent me listings,’ and that’s what happened. She responded, and one of them, she actually liked, and she said, ‘I’d actually love to see this tomorrow,’ and it was something for sale, so she didn’t really know what she wanted. Now, did she know? No. You didn’t, ma’am. Uh-huh. I want to show you the dream. And in 2008, I took her out the next day, showed her that, and I showed her something else that I didn’t even send.”
Building Relationships Pays Off
“Because no one knows what they want, right? No one knows what they want until you show it to them. Same way no one knows how awesome a cruise is until they actually experience it. And then once they do, then they’re addicted for life. How could you ever go to a cabin in the woods after going on a cruise? I don’t know. I don’t know. There must be something physically wrong with you, right?”
Persistence and Adaptability
“Then I went back to my office after showing her things, and I was invigorated. You know what? This is my calling. I just met someone on the street getting coffee, and I just showed her a product. That’s 90 percent of our job. Meet the person, make the relationship, show them the product. You can’t put a gun to their head, you can’t lead a horse to water, all that stuff. But if I stay on top of her, I’m gonna get something done.”
Time Management and Strategy
“So, I devised this whole system for myself because time management was kind of a problem for me. How much of a problem is it for you? For time management, right? Raise two hands if it’s a problem. There you go, that’s the hands I’m looking to see. Next year when they bring me back, I want half those hands down, okay?”
Daily Routine and Persistence
“So, I said, you know what? Every morning, I’m gonna be my own CEO. I called it my finder time. And I’d literally put it into my calendar. To this day, I’m gonna wake up in the morning, and I’m gonna think about my business as a whole. That’s my finder time, right? What am I gonna do to get more business? Because what they don’t tell you in any training, especially for real estate agents, is my job isn’t turning lights on, my job isn’t negotiating deals or client relationships, my job is finding new business. That’s my job, is to find new leads every single day.”
Adapting Strategies
“So, that’s what I did. In the beginning of every day, the middle of the day, I brainstormed on how I was going to put those things into action that I just figured out in the morning. I called that my keeper time. And then the rest of the day, I actually put those things into action, whether it was knocking on doors or sending out postcards or mailers or I had this great idea. How do I convince people to buy instead of rent?”
Dealing with Rejection
“I’m gonna go after those people. I’m also gonna go to message boards and I’m gonna find people who are really pissed off because there is nothing people love more than hearing themselves speak, right? And misery loves company. So, I’d go to message boards and I’d find people who had a really bad time with the real estate agents and I’d talked to them. I’d let them vent to me, talk to me, I’m your advisor. Just talk to me. Let me tell you what went wrong. Let me talk to you about it. If you had a bad time renting your last apartment or buying something, talk to me.”
Persistence and Success
“And then again, next Thursday, I’d wake up and I’d send Alice an email with listings and slowly, she disappeared, ghosted me. My first client completely disappeared on me. Fast forward 10 years to the end of 2018. Thursday morning, I send Alice listings the same way I always have for 10 years. She hasn’t responded to me and like nine and a half years, she writes me back, ‘Hey Ryan, so sorry, been a little busy.'”
Reconnecting with Alice
For ten years, so in my body like it, where I’m kissing his email I’m like holy mother of God she wrote back she’s alive she hasn’t bought something else I mean it, I mean it literally my whole career I’m trying to sell Alice something she comes back to me but as the agent I am wrote back a nice little simple email hey Alice so good to hear from you I know it’s been a while ten years would you like to chat about what you’re looking for actually yeah she would now she’s on top of me talk to her on the phone she says thank you so much for staying on top of me things have been crazy like life jobs kids all that stuff I’m like I know because I follow you on every single form of social media Jimmy’s ten now isn’t that crazy and your dog I’m so sorry what happened what are you looking for now says well actually before we were only looking for like a small apartment up to about a million dollars now things have changed I want to find a loft in Soho somewhere between 15 and 20 million dollars can you help me I’ve waited 10 years for this moment granted during these 10 years I built my entire career my entire business I got on a TV show I got another TV show I just put on a book I have this vlog that people watch all over the world I got married I just had a baby but I’m here for you Alice because I will never forget those prenatal yoga pants in that box of Whole Foods because I am an advisor you don’t have to pay me a salary you don’t to pay me benefits I’m gonna be here till the day you die just guess what I’m outlasting every single one of you I took her out literally the next week and she bought something for 16 million dollars now if I told you that story from the beginning right of 2018 you’d say to me oh well Ryan that’s what helped me listen because it’s you right he’s you me Ryan Serhant and the T of this on the ha ha ha ha of course someone paid that much money to buy an apartment through you I met her when I was 24 in Starbucks with khaki pants cowboy boots and a cowboy belt after I met her I went home to my apartment that was roughly this size I took a shower that I shared with a lot of other people right that’s where I met her that’s where that relationship started and I will never forget it because I stayed on top of her I structured my day I followed up with her and I realized who I’m actually working for success for me isn’t doing a deal today success for me isn’t the cruise ship that you’re going to sell to someone tomorrow that trip no success for me and success for you going forward from mismo went on it’s where you’re gonna be in five years right where you’re gonna be in ten years okay who’s gonna be in this business with me selling in ten years raise your hand raise two hands okay because we are in the greatest business in the history of the world no one ever is gonna go to any one of you in this room and say you know what you sold too much you saw too many cruise tickets you need to pipe it down bill no one’s ever gonna say that okay all you’re gonna get is jealousy in the workplace and people say men how is she selling some III I don’t get it I don’t get it and then you’re gonna make the decision instead of going into negativity instead of going into misery you’re gonna stay positive and you’re gonna remember that tomorrow the Sun is gonna come up again for you and for the next person and you’re gonna do everything you can to meet as many people as you can to sell them something that what they thought was maybe something they wanted a nice luxurious trip or for me a beautiful expensive apartment and you’re gonna convince them because you know more than they do that it’s something that they need you’re gonna turn once into needs you’re gonna flip negatives into positives just like that because you’re gonna work on it every day and you’re gonna change the way you work now going forward from this day on because you are the greatest advisor in the history of the world you tell yourself that you wake up you brush your teeth you look at yourself in the mirror first thing in the morning and I want you to say to yourself I’m the greatest travel advisor in the history of the world and if someone doesn’t want to work with me today shame on them I feel bad for them I feel bad for my clients because I’m not working for me today I’m working for me in ten years from now in my office I have a photo of myself aged to 80 years old I keep that by my computer screen and it reminds me every day who I work for because the last thing I remember I was 24 the last thing I remember before that I was 10 years old trying to make my little brother disappear in front of my parents life is fleeting it is so fast figure out what whoa you’re gonna put your back up against what is it is it rent is it bills is it your kids is it student loans as a car payments or is it just because you want to be successful you want to be more successful than anybody else and you chose sales to make that happen because no one can tell you no you picture yourself ten years from now you go work for that person that person is gonna shake your hand and say thank you so much thank you for working for me your clients are gonna say the same thing to you thank you very much why don’t you like this office wait stand up stand up let’s do it sorry they give yourself a round of applause for being in sales right exactly [Applause] [Music] I called you out for one second though I guess no problem vlogs over that’s it sorry but you can still watch more maybe you can watch this one maybe watch this one see this one’s pretty good you should watch this but actually you know what this one seems pretty great you should definitely watch this one actually this one seems pretty good maybe you can watch both of them at the same time maybe try clicking like both.